The Personal Touch
With a history of more than 125 years, it is not uncommon for us to receive tools that are up to 50 years and even older that are still in use but need repair. With all accuracies and workmanship 100% inspected, you can be sure that our high quality products will live up to your requirements.
However, if Starrett tools are broken or worn, we will gladly prepare a quotation for you in a timely manner and will proceed with repairs upon your written approval (if desired). Our service representatives will oversee your request from your initial letter/tool shipment through to your repaired and returned product.
While some precision tool/metrology companies ignore repair requests in favor of convenient alternatives like suggesting a new tool purchase, Starrett has staffed committed service and repair departments with highly experienced toolmakers. Every request is followed up and every effort is made to satisfy the customer. It is important to remember, however, that some tools are beyond repair. With others, the repair requirements are so extensive that purchasing a new tool would actually cost you less.