The Personal Touch
With all accuracies and workmanship 100% inspected, you can be sure that our high quality products will live up to your requirements. However, if Starrett tools are broken or worn, we will gladly prepare a quotation for you in a timely manner and will proceed with repairs upon your written approval (if desired). Our service representatives will oversee your request from your initial letter/tool shipment through to your repaired and returned product.
With a history of more than 140 years, it is not uncommon for us to receive tools that are up to 50 years and even older that are still in use but need repair. We will repair aged tools as we can, but parts availability may vary. If your tool exceeds 25 years, please discuss the possibility of repair with a Starrett representative via email@example.com beforehand to make sure we have the parts needed.
While some precision tool/metrology companies ignore repair requests in favor of convenient alternatives like suggesting a new tool purchase, Starrett has staffed committed service and repair departments with highly experienced toolmakers. Every request is followed up and every effort is made to satisfy the customer. It is important to remember, however, that some tools are beyond repair. With others, the repair requirements are so extensive that purchasing a new tool would actually cost you less.
In addition, service related matters and/or other inquiries can be forwarded to your nearest distributor or Starrett branch location. Fast, dependable repairs and service are available through our locations. Send your inquiries as follows:
Starrett Tools, Indicators, Gages, Force Equipment, Hardness Testers
Starrett Repair Department
121 Crescent Street
Dock 2 Off Fish St
Athol, MA 01331-1915 U.S.A.
Your Starrett tool will be completely overhauled and restored to like new condition (if reparable) on the same equipment and by the same staff that produces new Starrett tools.
Phone: 978-249-3551, ext. 238/144
Any Brand Tools, Indicators, Gages, Force Equipment, Hardness Testers
Starrett Calibration Services™ - Duncan, SC
321 Tucapau Road
PO Box 537
Duncan, SC 29334
Fast, economical calibration for all major brands; Repair for all major brands with a large stock of parts on hand; Highly experienced staff and modern, fully equipped facilities; Many services can also be performed at your location; Calibrations are A2LA accredited in accordance with ANSI/NCSL Z540-1, and ISOIIEC 17025.
Gage Blocks, Gage Block Calibration
Starrett Webber Gage Division
24500 Detroit Road
Cleveland, OH 44145-2579