I-Store Terms and Conditions
All orders are subject to an address verification process. Any billing address submitted that cannot be verified by a customer's financial institution may cause the order to be delayed or canceled.
The most important part of ensuring that a package will get delivered in a timely fashion to the correct address is by completely and accurately filling out the Ship-To information so it can be sent to the right address. At this time, we are unable to ship to Canada, P.O. boxes, APO addresses, international addresses or US territories.
Under normal circumstances, all orders will be shipped no later than 48 hours (2 working days) from time of placement. Please note that receipts for online orders reflect an order date based on Eastern Time.
All shipments will be made by UPS (United Parcel Service) or FedEx. Tracking information will be available via email once the shipment has been initiated. UPS will make all reasonable attempts to deliver your package to its intended recipient and will most likely require a signature at the time of delivery. The decision to leave a package at its destination without a signature is always left up to the driver's discretion.
Prices, specifications and availability of products are subject to change without notice. The prices displayed on the site at the time you submit your order electronically are valid and will not change. Promotional codes are not valid with any other special offers.
Once your order is submitted to us, we cannot change it until your merchandise is received by you. All returns of merchandise are subject to our Returns and Exchange policy.
Returns and Exchanges
For Errors in Ordering: If you make an error in ordering goods, you may return such goods to Starrett, whereupon Starrett will provide you with a credit memo provided that (A) the goods to be returned have not been damaged or used, are otherwise in a resalable condition (as determined by us in our sole discretion), are of current design and finish and are in current production (e.g., were not custom-made or from a special order), (B) proof of purchase is established for such returned goods, (C) you have received a Return Merchandise Authorization from Starrett covering all returned goods, and (D) such returned goods are shipped properly to the following address within 60 days from the date of invoice:
The L. S. Starrett Company Repair Department 121 Crescent Street Athol, MA 01331
For Shortage or Damage: You will promptly and thoroughly inspect all goods shipped by us for damage and shortage before signing the carrier receipt, and note the nature and extent of such damage or shortage directly on this receipt. In the event of either obvious or concealed damage, you must notify The L. S. Starrett Company within 15 days of receipt, retaining both goods and damaged packaging for possible inspection by the carrier. In the event the carrier does not exercise its right to issue a damage call tag, you will return such damaged goods to us, packaged carefully and freight pre-paid by you, for inspection. We will determine, in our discretion, whether the goods were, at the time of shipment F.O.B. our facilities, damaged. Replacement of items may be made immediately if you so choose, and will be invoiced. Credit for the original net invoice price will be issued provided that the above conditions have been met. This procedure applies with equal force to goods that we drop-ship to customers.
(A) STARRETT MAKES NO WARRANTY, EXPRESS OR IMPLIED, AND DELIVERS ITS PRODUCTS “AS IS”. STARRETT SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND ALSO SPECIFICALLY DISCLAIMS ANY OTHER WARRANTY UNDER THE UNIFORM COMMERCIAL CODE AS IN EFFECT IN ANY STATE OF THE UNITED STATES. NO REPRESENTATION OR WARRANTY, INCLUDING BUT NOT LIMITED TO STATEMENTS OF QUALITY, SUITABILITY FOR USE OR PERFORMANCE, WHETHER MADE BY EMPLOYEES OR STARRETT OR ITS DISTRIBUTORS, WILL BE CONSIDERED A WARRANTY BY US FOR ANY PURPOSE OR CREATE ANY LIABILITY ON THE PART OF STARRETT.
(B) If a customer believes that a Starrett product is defective as to workmanship or material, the customer may return such product. We may, but are and will be under no obligation to, inspect such product. If, in our sole discretion and at our sole option, we inspect such product, and if we determine, in our sole discretion, that the returned product is defective as to workmanship or material, we may, in our sole discretion, repair or replace such product, or refund to the customer (by credit memo to the applicable distributor), the amount paid by our distributor. NOTWITHSTANDING THE FOREGOING, STARRETT WILL BE UNDER NO OBLIGATION WHATSOEVER TO PROVIDE ANY SUCH REPAIR, REFUND OR REPLACEMENT, OR ANY OTHER REMEDY, TO ANY USER OF THE PRODUCTS IDENTIFIED IN THIS PRICE BOOK, UNDER ANY THEORY OF LIABILITY, WHETHER OR NOT SOUNDING IN TORT, PROPERTY, WARRANTY, CONTRACT OR OTHERWISE. ANY REPAIR OR REPLACEMENT OF A PRODUCT, OR REFUND, BY CREDIT MEMO, OF ANY AMOUNT PAID THEREFOR, WILL BE PROVIDED IN STARRETT'S SOLE DISCRETION AND AT ITS SOLE OPTION. IN NO EVENT WILL STARRETT BE LIABLE TO ANY USER OF THE PRODUCTS IDENTIFIED IN THIS PRICE BOOK FOR ANY DAMAGES WHATSOEVER, WHETHER OR NOT DIRECT, SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL, OR IN THE NATURE OF ADDITIONAL COSTS, LOST REVENUE OR LOST PROFITS.
(C) Notwithstanding (A) and (B) above, and to the extent such warranties are not able to be disclaimed, Starrett herein provides all warranties to its customers as necessary to comply with applicable laws, but only to the extent such warranties are not able to be disclaimed by Starrett.
The L.S. Starrett Company may modify these terms and conditions at any time and such modifications will be effective as soon as the modified terms are posted. Accordingly, you should review these terms periodically, and your continued access or use of the site will be deemed your acceptance of the modified agreement.